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Thank you for shopping at Wensons Creatives. We are committed to providing you with high-quality products and excellent service. Please read our Returns and Exchange Policy carefully to understand your rights and obligations.

1. General Policy

• We do not offer refunds or exchanges for change of mind, as all items are custom-made using print-on-demand services.

• Refunds or exchanges will only be provided for items that are damaged, defective, or if the incorrect item was shipped.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition.

• The issue must be reported within 14 days of receiving the item.

• Proof of purchase (order confirmation or receipt) is required.

• Items must be shipped back for evaluation either to the store provider or the manufacturer, as directed.

3. Reporting a Problem

If you receive a damaged or defective item:

1. Contact our Customer Support team at wensonscreatives@outlook.com within 14 days of delivery.

2. Provide the following details:

   • Order number

   • Description of the issue

   • Photos of the item, including the damaged/defective area and packaging.

4. Return and Exchange Process

• Upon receiving your request, our team will evaluate the issue.

• If the item is deemed defective or damaged, we will provide instructions for returning the item for further evaluation.

• Once the returned item is received and inspected:

  • A replacement item will be sent to you at no additional cost, OR

  • A refund will be issued to your original payment method if the item cannot be replaced.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items damaged due to misuse, alteration, or improper care.

• Sale or clearance items.

• Personalized or custom items created according to your specifications, unless faulty.

6. Return Shipping Costs

• If the item is confirmed to be defective or damaged, return shipping costs will be reimbursed or a prepaid return label will be provided.

• For all other returns, shipping costs are the responsibility of the customer.

7. Timeframe for Resolutions

• Please allow up to 7-10 business days after we receive your returned item for inspection and processing.

8. Legal Compliance

This policy complies with applicable consumer protection laws, including:

• The Australian Consumer Law (ACL) for Australian customers.

• The UK Consumer Rights Act 2015 for UK customers.

• The Consumer Protection (Fair Trading) Act for customers in Singapore.

9. Contact Us

For any questions about this policy or to initiate a return or exchange, please reach out to our Customer Support team at [Email Address].

We appreciate your understanding and look forward to serving you again!